RETURNS POLICY

14 Day Returns Policy

If you wish to return your item(s) for any reason, you may return them within 14 days of receiving your order. To qualify for a refund or exchange, items must be unused and in a new, merchantable condition with all original labels and packaging intact. Please send back the item(s) in the original outer packaging and attach all labels to this, not the item’s packaging. Please note it is the customers’ responsibility to cover the cost of return. We recommend that customers used tracked postage and keep proof of postage when sending the order/item back.

If products being returned came with free items as part of a promotion these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.

Please note that customised items such as restrings and regrips are exempt from this policy and can’t be returned for refund or exchange.

All rackets must be returned with the strings still within the frame. If a racket is returned to us without the strings, this voids the product’s warranty and will be returned to you.

REFUNDS AND EXCHANGES

We aim to process refunds and exchanges within 48 hours (Mon-Fri) of receiving your return. You will receive an email when we receive your return and another email once your return has been processed.

FAULTY/WARRANTY ITEMS

If a fault has occurred with your product please return the item in a well packaged box and include a covering note with your name, order number and details of the fault. Please note that ilovebadminton does not accept responsibility for any items lost, delayed or damaged in the post. We will despatch any replacement goods free of charge on a standard delivery service.

We assess all faults quickly and may return to the manufacturer for detailed inspection if we are unable to reach a definitive conclusion as to the problem. Please be aware this can take up to 14 working days. We will aim to keep you informed during this process.

All warranty items are assessed by each product’s manufacturer and they make all decisions as to the status of the claim. All products come with a 12-month warranty and this is valid from the date your original item is delivered.

Please note that strings, customised re-strings, grips, grommets, insoles and laces are consumable and are exempt from the above policy.

CANCELLATION POLICY

Subject to the provisions of our Refund/Returns Policy outlined above, any customer has the right to cancel their order within 28 days of receiving the order. The order cancellation procedure is identical to the Refund/Returns stated above.

Our returns address is:

ILoveBadminton

customer returns

25a Dallam Avenue

Morecambe

Lancashire

LA4 5BB