TERMS & CONDITIONS
Processing Orders
All orders placed before 5pm Monday to Friday will be processed the same day and despatched using your chosen delivery method. Any orders placed after 5pm will be processed the following working day.
More information about deliveries can be found on our Delivery Information page.
Security Queries
For your own security, every order placed with ilovebadminton is checked by our automated fraud screening system. If there is any issue with payment we will contact you straight away via email. We will not be able to despatch your order until we have spoken to you. Please follow the instructions on the email and call us on the number provided as this issue cannot be resolved via email.
Deliveries and Missing orders
Delivery dates quoted are estimated delivery dates only and can be subject to change by the couriers. ilovebadminton cannot be held responsible for this, but we will, wherever possible, inform you if we are made aware of issues with your delivery.
In the very rare circumstance that your order is lost in transit we are unable to cancel or replace the goods until our couriers have completed their investigation. This usually takes 2-3 working days.
Damaged or Incomplete Goods Received
On receipt of your order, if items are missing or damaged, kindly notify us within 10 days and we will help to resolve any queries. Unfortunately, any discrepancies cannot be investigated after the 10-day period.
Cancelling Orders
You may cancel your order for any reason up to the point of despatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days. Once your item has been despatched, we are unable to cancel the order until it has been returned to us. Please see our
Returns Policy page for information on how to return the item to us.
Returns Policy
Items being returned must be returned under the Terms and Conditions outlined in our
Returns Policy. Our Returns Policy does not affect your statutory rights.
Under Priced Items
If an item on www.ilovebadminton.co.uk has been under-priced by mistake, we are not liable to supply the item at that stated price. We have the right to correct the price on the provision that we notify you about the discrepancy prior to despatching the item. If this did happen, we would notify you with the correct price giving you the option to decide whether you would still like to make the purchase.
Our Guarantee
All products supplied are 100% genuine and are sold at the most competitive price. We aim to hold stock of all colours and sizes whilst the product is active. Occasionally, due to popular demand, items may become out of stock. Delivery dates quoted are estimated delivery dates only and can be subject to change.
Discounts
Terms and Conditions apply to all promotional discount codes. It is your responsibility to apply the code at the checkout stage unless a technical error occurs. The discount amount cannot be applied or refunded once your order is complete. Only one discount can be redeemed per order. The discount will not apply to delivery costs unless specified otherwise. Discount codes are not valid on sale items or in conjunction with any other offer or promotion unless stated otherwise.
Data Protection
Our use of personal information is governed by our Privacy Policy and can be viewed on our Privacy Policy page.
Ilovebadminton is made available for your use on the basis you accept the above Terms and Conditions. By using our website you acknowledge and accept our Terms and Conditions.
